Rants

Intermittent ADSL Internet Faults in Edinburgh

We are receiving reports of Intermittent Internet Faults from our clients in the Edinburgh area.

There Internet simply goes down for anything between 1 and 30 minutes.

As we suspected this morning this has now been confirmed as a BT Fault affecting all Customers on the BT Wholesale ADSL network.

More info from zen internet here http://status.zensupport.co.uk/index.php?serviceid=5&incidentid=1616&simple=1

As a result of work to rectify this fault some customers may have limited or no internet connectivity overnight tonight and early tomorrow morning. BT have given an estimate of 6am on Thursday 17th December for resumption of normal service.

We will continue to monitor the situation and bring you updates as we get them.

Adobe update – excessive traffic to ardownload.adobe.com

Adobe has not been without its problems of late, and whilst there have been security issues that could have lead to losses, so far none of our clients have suffered financially from Adobe’s failings.  Until now that is.

One of our Clients had their ADSL cut off this week as they had exceeded the usage policy.   Why?  Adobe Update Manager on one Windows XP PC had decided to download over 70GB of data over the course of a 7 day period.  It would appear that it was getting itself in a loop and just kept trying to update continuously, 70GB worth of continuously.

The Adobe website serves the update MSI binary files as content type Text/Plain, the Adobe Update client has a very short timeout and immediately opens another connection to re-start the download.  Hence if there is a slow connection or the caching server does not return the whole file in a timely manner the Adobe Update client enters the infinite loop of retries, causing the excessive bandwidth consumption witnessed here.

There are several forum threads including on Adobe’s own site http://forums.adobe.com/thread/392129 all linking this issue to a conflict between and old version of WebMarshall and Adobe updater; however our machines do not use WebMarshall and we do not have it installed anywhere on our networks.

We do however use Squid caching on our CentOS 5 servers.  The server in this instance seems to be fulfilling the requests on each occasion in a timely manner  – the issue is that each time Adobe updater passes a URL it is different in key areas, which Squid interprets as a separate request.  This is not abnormal and we have seen this before when we have tried to configure squid to cache Windows updates.  However rather than enter a loop of requests, Windows updates simply fail.  Other automatic updaters work well with caching systems and indeed most ISPs are now implementing different forms of web caching on their own networks.  Dose this mean the Adobe issue is affecting them in the same way?

The issue seems to only affect PCs (or at least we have seen no affected Mac users as yet), and it also seems to affect most Adobe products.

For now Adobe and the ISPs have remained quiet on the issue, however we have 3 other clients (and my own home ADSL ) who cannot update Adobe at all, access to ardownload.adobe.com appears to have been blocked by the ISP.  Quite when the Adobe update issue will be resolved is unknown; however we have also taken the decision to block access to ardownload.adobe.com from all of our networks, for the moment.

Richard, one of our Systems Admin Team has published a more detailed account of the technicalities involved here: http://richard.blog.kraya.co.uk/2009/12/16/a-big-adobe-problem/

You cant follow me around and anyway what I choose to do in the privacy of my own home…

Who you phone and email and what you do in your own home is private right? What’s more we all believe that if the authorities want to tap your phone, they need a warrant right?

Well not anymore, from today (Monday 06/04/09) your phone company and Internet service provider must keep a complete log of every phone call, email and text message you send and a log of all your web traffic, all in the name of Anti-terrorism.

The data stored will not include the content of the e-mails or a recording of the phone call / text. However it will cover the subject line, sender and receiver of the message and all of their personal information, such as name, date of birth, address and telephone numbers. Even more worryingly if you carry a mobile phone, the Mobile Network will also be required to store your location, that’s right the police can now trace your exact whereabouts at all times via your Mobile. Handy tool if you are a missing child, but it doesn’t just relate to real time data this relates to historical data too as this information must be stored by the Mobile phone operator.

All of this information is to be used to determine connections between individuals, an important point I will revisit in a moment.

Regards web traffic it will also store the site you visited and its owner information but not the actual content. Why won’t it store its content, well not because they don’t want to know what you are looking at, but because that would create too much data. What’s more if they want to know what you were looking at they can find it easily on a web back or web archiving service. Try visiting Archive.org and asking for news.bbc.co.uk, then look for September 11^th 2001 and you can relive the awful moment in time that has led us here, or rather been used as an excuse to lead us here.

Just in case you’re thinking well it’s only the police and they can be trusted right? Wrong, this data can be accessed by a whole host of organisations including Government departments and Local authorities for all kinds of reasons, without your knowledge or consent.

Well I’m a goodie two shoes, they wont find anything on me! Are you sure, how often do you look at certain sites, what does that say about your religious, political or moral beliefs or opinions. Ok so it’,s not that anything you do might be dodgy or illegal, but do you really want your local council officials looking at your browsing history and drawing inferences from it, correctly or otherwise. Who do you talk to who are your connections, personal and business, the express aim of this legislation is to track this kind of information. Who is accessing your internet connection, do you have a partner staying over? How often do they use your internet and what are they accessing, what does that give away about you, your sexuality and relationships?

Most importantly what have you and I done wrong to justify this invasion of our privacy and civil liberties, simply become terror targets. If this all sounds a little draconian, it is, I’m all for the police having the ability to track and trace criminals when they are under suspicion of a crime but this doesn’t apply to criminals it applies to all of us, all of the time and we are not under suspicion are we?

Just think, Local authorities have been in the press recently for using these types of powers to check up on all kind of misdemeanor, Dog Fouling, Single Persons Council Tax Discount claims, Un-occupied Properties / Holiday home claims, School role applications. Whilst these are all law breaches, are they proportionate to the invasion of our privacy and restriction of our civil liberties?

Perhaps we should think about Google’s power, it is a truly amazing tool and I love what Google is able to do and the ease of use their tools bring to my PC, but this also comes at a price, Google also stores some of your personal information and use that to bring you content you are interested in. But it’s not linked directly to you and certainly not to your exact position 24 hours a day 7 days a week, oh and its Opt it, you choose to use their services or not. Or maybe you don’t if your face or house is on street view, but that’s topic for another day.

After reading all of this you would be forgiven for thinking I am some kind of civil liberties campaigner or that I have something to hide? Well I am not and I do not, but this all seams a little to much like my favorite book for comfort, George Orwell, warned us of the dangers of a large single European country with vast powers over all of its citizens and the ability to use the Thought Police. Sound a bit far fetched? This legislation applies across the whole of Europe and most definitely allows the authorities to complete a large amount of psychoanalysis just by looking at your habits. To take an easy example, what dose the newspaper you read every day say about you and your political beliefs?

If you haven’t read 1984, perhaps you should, it is more real than you might think or that the ‘Big Brother’ headlines you read in the press, might suggest.

Smoking ad scared my child, with the truth.

Ok so I have been really busy and haven’t been posting as much as I should be, but I’ll come to that later.

There is however one news story that I read this morning that makes me rather angry and I feel I should share that with you.  Anti-smoking ad ’scares children’.

Job well done! Congratulations to the Department of Health, finally something is working.  If only the ASA would get the point.  If it has truly scared a young child about her own health and that of her parents then that’s exactly what we should be doing.  Pester power, or the power of a child harassing their parents into doing something has long been at the heart of many advertising campaigns, so if its good enough for the supermarkets and the Toy Manufacturers then surely its good enough for our nations health.

Maybe just maybe it will get through to them and they can make the right choice for themselves and their families.  I have to be careful what I say though both of my own parents smoke and always have.  Despite myself and my siblings pestering them it never worked and they have never given up, although they are trying, so they claim.

Someone in government should take the ASA round the back of the bike sheds and explain the problem to them, that’s if they can breath round there, with all the 13 year olds smoking.